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Policies

Rules & terms

Please read these before you play.

By purchasing a game card or package and participating in activities at OOPS! Nepal, you agree to the following rules and regulations, refund policy and waiver.

Rules & regulations

Entry

  • Entry on games is permitted only with a valid OOPS! card.
  • Customers must follow the age, height, weight and other eligibility requirements of the activities.

Safety

  • Customers must follow all safety instructions and directions given by OOPS! Nepal staff.
  • Required safety equipment must be worn correctly at all times.

Proper use of facilities

  • All the games, rides and equipment must be used only for their intended purpose.
  • Damaging, misusing or tampering with equipment is strictly prohibited.
  • Customers may be charged for intentional damage to OOPS! Nepal property.

Prohibited items

  • Sharp objects, dangerous items and prohibited substances are not allowed.
  • Outside food and beverages are not permitted in OOPS! Nepal.
  • Pets are not allowed at OOPS! Nepal.

Children and guardians

  • Children must follow the age requirements of the activities.
  • Parents/guardians are responsible for supervising children where required.
  • Guardians must ensure that children follow all safety instructions.

OOPS! card

  • Customers must use their own card for activities.
  • Cards must not be shared or transferred to another customer.
  • Lost cards must be reported and can be replaced with proper customer identification and the required charges.

Personal belongings

  • Customers are responsible for their personal belongings.
  • OOPS! Nepal is not responsible for unattended or lost personal belongings, subject to applicable law.

Complaints and assistance

  • Customers may approach OOPS! Nepal staff or management for assistance, complaints or clarification of rules.

Refund policy

No refund after purchase

  • Once a card is issued or a package has been purchased, it is generally non-refundable.

Unused balance

  • Unused credits or balance are not refundable; customers can use the balance the next time they visit OOPS! Nepal.

Wrong purchase

  • Customers are requested to check the activity, package and amount before making payment. Refunds due to an incorrect selection may not be provided.

Customer cancellation

  • If a customer chooses not to participate after purchasing an activity, the amount will generally not be refunded.

Technical problems

  • If an activity cannot be provided due to equipment failure or a technical problem caused by OOPS! Nepal, management may provide a replacement activity, rescheduling, or a refund, depending on the circumstance.

Waiver

Participant waiver

  • Participation in all activities is voluntary and at the participant’s own risk.
  • Participants must follow all safety rules, instructions, and staff guidelines.
  • Required safety equipment and socks must be worn for designated activities.
  • OOPS! Nepal is not responsible for injuries caused by negligence, misuse, or failure to follow instructions.
  • Participants must inform staff of any relevant health or medical conditions before participating.
  • Game cards and purchased items are subject to OOPS! Nepal’s terms and conditions.
  • Management reserves the right to refuse participation or take necessary action for safety or rule violations.
  • Parents or legal guardians must provide consent for minors participating in activities.
  • Participants understand that accidents may occur even when proper safety measures are followed.
  • By signing the waiver, participants confirm that they have read, understood, and agreed to all terms and conditions.